Privacy Policy | L’amour Skin Clinic
L’amour Skin Clinic (“we”, “our”, “us”) is committed to protecting your privacy and the confidentiality of your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose your information—whether you’re browsing our website, booking a treatment, or purchasing skincare products.
1. What Personal Information We Collect
We may collect personal information that is necessary to provide our services, such as:
Full name
Email address
Phone number
Date of birth
Residential address
Medical history and skin concerns (for treatment suitability)
Payment information (processed securely, not stored)
Website usage data (IP address, browser type, session data)
Sensitive health information is handled in accordance with stricter privacy requirements.
2. How We Collect Information
We collect information in several ways:
When you book a treatment online, by phone or in person
When you complete a skin consultation or consent form
When you sign up for our newsletter or promotional offers
Through cookies and third-party analytics when you use our website
Through feedback, testimonials, reviews or social media interactions
3. Why We Collect Your Information
We collect your data to:
Deliver safe, personalised skin treatments
Maintain accurate client health and treatment records
Process payments and issue receipts
Send appointment reminders and post-treatment care instructions
Respond to enquiries or feedback
Comply with legal, regulatory, and insurance obligations
Improve our website performance and user experience
4. Marketing Communications
If you opt in, we may use your contact information to send:
Promotional offers
Skincare tips and seasonal treatment recommendations
Clinic updates and news
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
5. Cookies and Website Analytics
We use cookies to:
Improve your browsing experience
Track usage patterns via Google Analytics
Monitor the performance of our site (e.g., page load speed, bounce rates)
Cookies do not collect personally identifiable information. You can disable cookies in your browser settings at any time.
6. Third-Party Disclosure
We do not sell or rent your personal data. We may share information with:
Trusted third-party platforms (e.g., booking systems, email marketing software)
Payment gateways (e.g., Stripe, PayPal)
Legal, regulatory, or medical professionals where disclosure is required
All third parties are contractually obligated to handle your information securely.
7. Data Storage and Security
We use industry-standard security protocols to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Secure servers and SSL encryption
Access controls and staff confidentiality agreements
Encrypted payment processing via third-party providers
8. Accessing or Updating Your Information
You have the right to:
Access your personal records
Correct inaccurate or outdated information
Request deletion, where legally permissible
To make a request, please contact us in writing at the details below.
9. Data Retention
We retain your information:
For as long as necessary to provide services and comply with legal obligations
For up to 7 years for medical and treatment record keeping (per industry guidelines)
10. International Data Transfers
All data is stored securely in Australia. If we transfer any data overseas (e.g., cloud-based storage or third-party apps), we ensure compliance with the Australian Privacy Principles.
11. Children’s Privacy
Our services are not directed at individuals under the age of 18 without guardian consent. If you believe we’ve collected information from a minor, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy to reflect operational, legal or regulatory changes. Updates will be published on this page with a revised “Effective Date.”
13. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request or complaint, please contact:
L’amour Skin Clinic
Address: Symond Arcade, Suite 3, Level 1/12 Churchill Ave, Strathfield NSW 2135
Phone: (02) 9160 9150
Email: info@lamourskinclinic.com.au
We will respond to your request within a reasonable timeframe.